Saturday, November 8, 2008

That Phone Call

I got that phone call again today...

Computer: Do not be alarmed. There is nothing wrong with your account. However, this is this is your last chance to take advantage of lower interest rates on your credit card. This will be your final notification. Press "1" now to speak with an account representative.

(I press "1")

Person: Are you calling about our lower interest rate offer?

Me: No, I'm actually not calling. You called me about my account. Which account are you referring to?

Person: So you are not calling about a lower interest rate on your account?

Me: Which account?

Person: On your credit card.

Me: Oh, are you my credit card company? Which one are you?

Person: Huh?

Me: What is the name of your company?

Person: We're offering a better interest rate on your credit card.

Me: Great, what interest rate are you offering me?

Person: Well, first I'll need to get some information from you. Let's start with your name.

Me: Oh, I'm not going to give you any information.

Person: Sir, I will need to ask you some questions to complete your application.

Me: What application?

Person: For your lower interest rate.

Me: I'm not applying for anything. You're either offering me a lower rate or you're not. 

Person: Sir, I don't understand why you called us if you don't want to fill out an application by phone.

Me: I didn't call you. You called me.

Person: Sir, I'm afraid I can't process your application unless you can provide me with some information about you.

Me: Excellent! The computer that called me said this was my final notification.

Person: Yes, sir.

Me: Do you promise?

Person: Uhhhh, yes, sir.

Me: Good. Because that's the same thing it said last week and the week before. I'm glad this will be the last call.

Person: I do apologize for that.

Me: Thank you very much. I'll talk to you next week. Bye.

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It's not so much that I mind the phonecalls - I actually will talk to everyone that calls (surveys, market research, political polls, policeman's ball fundraisers, etc.) - it is the shadiness of this particular operation. I do not like that they purport to be one of my financial institutions. I do not like that they ask for sensitive information over they phone on a call they initiate. I do not like that claim each call will be the last, yet continue to call back. I do not like that the humans I get transferred to have such poor command of the English language (though many are native speakers; I deliberately made the phone rep above speak very politely and properly so the phonetic interpretation of the conversation did not distract from the content.)

I used to simply hang up. Now I try to waste as much of their time as possible so they don't bother you.

3 comments:

Julie said...

LOL, that is great!! That entertained everyone in this room :o)

S said...

Wow Julie! You're fast. This post has only been up a few minutes.

Julie said...

Gotta love Google Reader :o) Catches you up on all the newest blogs... I'm not sure I could survive without it.

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